Deliveries must be received by an authorized representative 18 years or older. All deliveries are curbside delivery unless otherwise specified in the sales order. All job site deliveries require an authorized signature for proof of delivery. It is not the driver’s responsibility of carrying the cabinets inside the place unless otherwise specified in the sales order. Please check the item color, size, and quantity received before signing the ticket. Once the ticket is signed, all items on the ticket are considered delivered in full and in good condition, unless otherwise noted on the ticket before the driver departs the delivery location. Our drivers have a delivery schedule they must adhere to. If you have no one to receive your delivery, the driver will attempt to contact the point of contact listed on the ticket and will wait no more than 15 minutes for a representative to arrive to accept your delivery. Subsequent attempts are subject to a separate delivery fee for each attempt. Customers are responsible for checking off all items listed on your ticket. When you sign the ticket, all items unless otherwise noted will be considered received in full and in good condition. Erva Cabinets will not be held liable for any missing items that were not documented at pickup/delivery. IT IS THE CUSTOMER’S RESPONSIBILITY TO REPORT ANY DAMAGES/SHORTAGES AND EXCHANGES WITHIN 48 HOURS OF RECEIVING THE PRODUCT. NO CLAIMS WILL BE ACCEPTED AFTER 48 HOURS. If you receive a damaged or defective item, you must file a claim within 48 hours of pick up or delivery of the damaged/defective items, or any claim for such item or defect is waived. To make a claim, you must take 1 clear picture of the entire item that is damaged and 1 close picture of the damaged area alone, then email the pictures to your customer service along with your company name, order number and the exact size and color of the item. Erva Cabinets, the vendor, and/or manufacturer may deny a claim in its sole discerning upon the determination that the item(s) in question are not damaged. Replacement of damaged or defective items is the customer’s sole and exclusive remedy for such damage or defect.
